Service & Quality
In blood component collection, quality is not negotiable. That is why we take responsibility – not only for the products we supply, but for their selection, testing, installation and ongoing service.
ISO 13485:2016
We are certified to ISO 13485:2016 – the international standard for quality management systems in medical devices. All processes, from procurement and incoming goods inspection to storage and delivery, are subject to documented standards. Regular internal audits and external surveillance audits ensure compliance.
We actively audit our suppliers and check products for regulatory conformity for the European market. When we add a product to our range, we assume responsibility for its quality – towards the customer and towards the authorities.
Technical service
Our technicians work regionally, know the installed systems and speak the local language. Directly available – no call centre, no ticket system, no long waiting times. Whether maintenance, fault diagnosis or repair: we solve problems on site.
Preventive maintenance agreements help to avoid downtime. Regular training for your operating staff is standard.
Logistics
From our central warehouse we deliver reliably across Europe. Our own inventories covering several months, FIFO principle, complete documentation. Security of supply even when global supply chains come under pressure.
